Terms of Service

1.Who we are

These terms are an agreement between you and Coco Labs ("GST Hero", "we", "us"), Kolkata, West Bengal, India. By creating an account or using the service you accept these terms.

2.What the service does

GST Hero reads the tax reports you download from marketplaces such as Amazon, Flipkart and Meesho, checks them for common errors, and prepares:

• GSTR-1 tables and a JSON file in the format accepted by the GST portal's offline tool,
• GSTR-3B values, TCS reconciliation and a PDF summary,
• explanations to help you understand your return.

GST Hero is not a GST Suvidha Provider and does not file returns, make payments or submit anything to the GST portal for you. Filing is always done by you, on the portal.

3.Your responsibilities

• Upload complete, unedited reports for the period you are filing.
• Review every return before you file it, including totals, places of supply, HSN codes and rates.
• File on time and pay the tax due. Interest and late fees are charged by the government, not by us.
• Use GST Hero only for GSTINs you are authorised to file for.
• Ask a chartered accountant or tax professional when you are unsure how a rule applies to you.

4.Your account

You must be at least 18 and give accurate details. Keep your password private; you are responsible for activity on your account. Tell us promptly at support@gsthero.in if you think your account has been misused.

5.Prices and payment

Creating an account, uploading reports and previewing a return are free. To see every table, read the full guide, download the files or record a return as filed, you unlock that return:

• your first return for each GSTIN is free, once (see below);
• ₹99 for a monthly return or ₹199 for a quarterly return, for one GSTIN and one return period;
• a yearly pass for one GSTIN and one financial year (April to March): ₹999 for monthly filers or ₹699 for quarterly filers.

Prices exclude GST, which is added at the applicable rate (currently 18%). We issue a GST invoice for every payment. We may change prices for future purchases; a change never affects a return or pass you have already paid for. Payments are processed by our payment partner; we do not store your card or bank details.

6.What a purchase covers

• A return stays unlocked after you pay: you can reopen, correct, delete and redo it for the same GSTIN and period at no extra cost.
• Nil returns (periods with no sales) are free.
• The first return for each GSTIN is free once, across all accounts, and only for a GSTIN that has not bought a return before. It must be built from that GSTIN's own marketplace reports, with every invoice inside the return period. Deleting it does not make another return free; reopening and correcting it stays free.
• If you change your filing frequency, amounts already paid for the same months count towards the new period, so you pay only the difference.
• A yearly pass covers every return of its frequency for its GSTIN and financial year. A quarterly pass can be upgraded to a monthly pass for the difference in price.
• Purchases are tied to a GSTIN and cannot be transferred to another GSTIN or account.

7.Your data

Your marketplace reports are processed in your browser and are not uploaded to our servers. We store your account details, GST registrations, return totals, the corrections you make, copies of returns you mark as filed, filing status and purchases, as described in the Privacy Policy. You keep all rights in your data.

8.Acceptable use

Do not misuse the service: no attempts to break or bypass security or payment checks, no reverse engineering, no automated scraping, and no use to prepare returns you are not entitled to file.

9.Accuracy and no tax advice

We apply published GST rules carefully and test our calculations, but marketplace reports can be incomplete or wrong, and rules change. The explanations in GST Hero are general information, not tax, legal or accounting advice. Check the return before you file it.

10.Intellectual property

The software, design and content of GST Hero belong to Coco Labs. You may use them to prepare your own returns while your account is active. Amazon, Flipkart and Meesho are trademarks of their owners; GST Hero is not affiliated with them or with GSTN.

11.Availability and changes

We aim to keep GST Hero available, especially near due dates, but cannot promise uninterrupted service. We may improve or change features; if a change removes something you paid for, we will refund the unused part.

12.Limitation of liability

To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the return or pass the claim relates to. We are not liable for interest, late fees, penalties or tax demands, or for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited under Indian law.

13.Closing your account

You can stop using GST Hero at any time and delete your account yourself in Settings → Account. We may suspend or close accounts that break these terms; where possible we will tell you first and let you download your saved summaries.

14.Governing law and disputes

These terms are governed by the laws of India. We will first try to resolve any dispute with you directly; if that fails, the courts at Kolkata have exclusive jurisdiction.

15.Changes to these terms

We may update these terms. We will show the new effective date here and, for material changes, notify you by email or in the app before they apply.

16.Contact

Questions or complaints about these terms or the service: support@gsthero.in. We reply within 2 working days.